Frequently Asked Questions
Can you explain how the Online Booking works?
When booking online, the first thing to keep in mind is the amount of time you are looking for. Once that amount of time is scheduled it is unlikely you will be able to extend the service. The Therapist can customize the massage to what you need. For any specific services like hot stone or cupping, it’s important to book that specific service so that the Therapist can be prepared. Click here to go to our Online Booking page.
How can I best prepare for my visit?
It's quite simple to prepare for a massage. Most importantly is to come hydrated, clean and on time. You will get the most out of your massage by adhering to these tips.
Can you please describe the overall massage experience?
Before the therapist leaves the room, you will be told how to lie on the table. They will tell you
one of three ways. Most commonly you will be asked to lie under the sheets on your stomach with your face in the cradle at the top of the table. This will indicate that they will probably start on your back.
Whether on your stomach or back, your legs will have a bolster under them to ensure your
lower back stays stress free.
Are we talking throughout the massage?
Talking during the service is completely up to you. This is your massage! You paid for it. Personally, I feel like most will get more from the service when they just relax and breathe. A lot of times you will be relaxed enough to doze off. You will feel completely rejuvenated after you come out of the fog of being worked on, also known as, “massage drunk.” Opposite of those that fall asleep, there are personality types that find relaxation in talking with their therapist during the massage. You are protected by HIPPA ensuring anything you say is confidential, Don’t be offended if your Therapist doesn’t strike up conversation first. We follow your lead. Happy to chat and happy with silence. There is always music playing so it’s not a quiet room either way.
Should you want something changed in the massage PLEASE speak up. This can be that you want different pressure or that you just remembered you stubbed your big toe that morning and you really don’t want it touched. It can also be to tell them that a certain thing they are doing feels really good. Occasional feedback from the client is helpful, especially if you are there to work on a specific issue.
What happens after the massage?
When the massage is over, the Therapist will leave the room to let you get dressed. When you are all set, walk out to the counter where either the Therapist or the receptionist will check you out . The Therapist should also have a glass of water for you. You will want to continue drinking water throughout the day. Also, don’t be surprised if you are hungry after your session. Believe it or not, the Therapist is not the only one burning calories during your massage. You may burn upwards of 200 calories in a 90 min service.
Am I expected to tip after the massage?
I would love to get to a place with my business where I don't need to accept tips, but for most of us in this profession, our costs of doing business are still too high and our fee structure is competitive. It is NEVER expected that you tip, but at this time it won't be turned down. There is no magical formula. The checkout screen will do the math for you if you prefer to tip on a percentage basis.
Do you accept health insurance?
By law, we cannot accept health insurance directly but your primary care physician can write a prescription for massage therapy such that it can be paid by insurance. In addition, you can use your FSA or HSA debit cards as direct payment for massage sevices.
What's your cancellation policy?
Can I book an appointment for more than one family member under the same name?
No. It's important that each individual book an appointment under their respective name. In addition to the intake form required for each individual, all therapists are required, by law, to produce SOAP notes for each service. Our systems and policies require that these notes be attached to the booking individual's name.